Question 1

Are your treatments safe around my family, pets and garden?

Accepted Answer

Yes! At The Local Guys – Pest Control, safety is of the utmost importance to us (in fact, it is one of our company’s six core values). This is why each of our technicians have been trained to the highest standard to ensure they are experts in the industry and always abide by all state and government regulations. Our technicians have additional safety protocols they follow and only work with approved products from accredited suppliers. For this reason, we can confidently say all services provided by The Local Guys – Pest Control are safe for your family, pets and garden!

Question 2

Do you offer your services to commercial and residential?

Accepted Answer

Yes! At The Local Guys – Pest Control, all of our technicians are trained to work with both commercial and residential sites. Pest control is essential for compliance in many commercial industries (particularly food and hospitality) for health regulations. However, we believe pest control is equally important at both site types. We have a treatment plan available for every situation. No job is too big or too small for us!

Question 3

Why choose The Local Guys – Pest Control?

Accepted Answer

Here are just some of the reasons why we believe The Local Guys – Pest Control are the leaders in the industry:

‘Safety-first’ focus: Safety is an integral part of our company, so much so that it is one of our six company values. In the process of protecting your home or business, we take extra precautions to ensure your safety.
Free service period: We believe in getting the job done right! This is why we offer a free service period with all of our treatments. We believe in 100% customer satisfaction, which is why we guarantee our work!
Professionalism: At The Local Guys – Pest Control, we pride ourselves on our professionalism. This is why each of our technicians are trained to the highest standard and are required to hold all of the appropriate licencing and clearances before they can join our team.
Competitive pricing: As you are working with a small local business, we are able to offer affordable pricing compared to our large corporate competitors.
Follow up notifications: We understand life can be busy and stressful, which is why we offer follow up reminders to notify you when your recommended pest control service is due again. We aim to provide a hassle-free process from start to finish!
Appropriate documentation: Upon completion of each pest control service, we provide comprehensive reporting and a certificate of completion, as per the Australian standards. This can be very important, particularly for the food and hospitality industry for compliance purposes.
Latest technology, products and procedures: We only work with the best suppliers in the industry. This allows us to provide our customers with the best outcomes possible. Each of our technicians are trained to work with the latest products and procedures.
When you choose to work with The Local Guys – Pest Control, you are:

Supporting a small local business: When you book with The Local Guys – Pest Control, you are supporting a member of your local community. This also means you are
Giving back: Did you know that from each job we complete we donate $5 to World Vision Australia? When our customers work with us to protect their homes and businesses, they are also helping those in their community who are in need too!

Question 4

Do you provide warranty?

Accepted Answer

Yes! We understand pests in your home can be an unsettling experience which is why we offer warranty on all of our services. Additionally, we are confident in our technicians, products and procedures, so rest assured, we will always endeavour to resolve your pest concerns.

The length of warranty depends on the service you have had completed. We recommend you discuss this with your technician upon booking. Our warranty works as a ‘free service period’. This means if you are still seeing live activity after your treatment during the warranty period, your technician will come out and re-treat the areas of concern until you are satisfied.

Question 5

What can I expect from a pest control service? What do I need to do to prepare?

Accepted Answer

When you book a pest control service with The Local Guys – Pest Control, you can expect:

Inspection: Your technician will discuss your pest concerns with you and complete an inspection of the areas of concern before determining the best treatment plan.
Treatment: Once the inspection has been completed, the technician will discuss with you their recommendations, tailored to your individual needs, including the best course of action, your preferences, budget and any other concerns. Once your treatment plan has been agreed upon, the technician will walk you through each of the steps, so you are fully informed of the process and your preparation and safety requirements before they conduct the treatment. Your steps of preparation may include putting away pet bowls, any food and children’s toys, etc.
Reporting and follow up: Once the job has been completed, your pest control technician will provide you with full reporting of your treatment and any future recommendations, including any follow up treatments. However, there is no need to worry about remembering any follow up treatments as our technicians will contact you when your next recommended treatment is due. We want to make your pest control treatment and protection process as stress-free as possible.

Question 6

What is the booking process with The Local Guys – Pest Control?

Accepted Answer

Booking in with The Local Guys – Pest Control is easy! To receive a quote, you can call us on 13 11 05 or submit a ‘request a quote’ inquiry via our website. The team at the Support Centre will have the technician contact you to discuss your pest concern and provide you a comprehensive price breakdown. If you are happy with our competitive pricing, you can book in directly with your technician to have the work completed as soon as possible. We will handle the rest!

Question 7

Are your technicians licensed, insured and have current police checks?

Accepted Answer

Yes! As we have created a team of the best in the industry, all of our technicians are required to be fully licenced and insured. In addition to a current police check, you can rest assured knowing all of our technicians also have:

Current Working with Children Check (WWCC)
First Aid and CPR
Public Liability Insurance of $20,000,000
Current Driver’s Licence
Gun licence (where required)
Working Safely at Heights licence (where required)
We require these licences, clearances, and insurances to ensure the safety of our clients and their properties, and to maintain The Local Guys – Pest Control brand’s high standard.

Question 8

What are your payment options?

Accepted Answer

At The Local Guys – Pest Control, although we believe we are competitively priced in comparison to our competitors, we offer a range of payment options to our clients as we understand pest control can come at an unexpected time. However, if you find a cheaper written quote elsewhere, we recommend you discuss price matching with your technician (at the discretion of the technician).

Payment options we have available include:

Cash payments on the day
EFTPOS payments on the day
Commercial businesses may pay on the day or receive an invoice to be paid at a later date (dependant on your technician’s terms).
Payment plan options are available (conditions apply) – Please discuss this with your technician upon booking for terms and details.

Question 9

Do you provide termite inspection, treatment and protection options?

Accepted Answer

Yes, we do! At The Local Guys – Pest Control, each of our technicians are trained to perform a complete termite management process from inspection to treatment and protection options.

A termite inspection process includes a comprehensive inspection of the property and the surroundings for termite activity and conditions conducive with termite activity. You will be provided a full written report with findings and recommendations at the end of your inspection.

We also provide a range of treatment and protection options. These range from remedial treatments to preventative treatments. Your termite treatment and protection plans will be tailored to your specific requirements as each of our technicians have been trained to specialise in identifying the best course of action for you.

Question 10

Why is pest control important? Can’t I just use DIY?

Accepted Answer

Pest control is important for both commercial and residential sites for many reasons, including:

Safety: Many pests can present serious safety concerns (such as spiders, wasps, bees, etc). This may seem obvious to an informed adult; however, many children and pets are unaware of the potential dangers from pests.
Building protection: Pests can compromise some elements of buildings, such as the structural, electrical and water damage. For example, rodents have been known to chew on electrical wires, presenting a serious fire hazard. Termites left untreated can cause irreversible damage to the structure of buildings, which is not covered by insurance. Damage to plumbing and drainage from pests can lead to termite attraction and mould.
Health: Many pests are known as carriers of harmful diseases, including pigeons, rodents and cockroaches. These can be transmitted through your home and food.
Peace of mind: Pest presence can be troubling. A pest control technician can give you the peace of mind you are looking for through treatment and prevention services.
Compliance: Pest control may be required for commercial businesses to maintain health and safety regulations.
We do not recommend DIY (do-it-yourself) treatments for pest control. Here is why:

Ineffective and temporary results: A pest controller will always provide more effective and long-term results. You may feel like you are saving money using DIY treatments, but in the long run it becomes more expensive due to the ineffective results and need for regular retreatments.
Dangerous: Anyone can use a DIY treatment without understanding the dangers of the pest and chemicals they are using. However, a pest control technician is an expert in the field with a trained eye. They will always provide a safe and effective service, every time!
Legal ramifications: Some pests, such as possums, are a protected species that require a licence and understanding of the government regulations to trap them. Failure to abide by these laws (including mis-baiting or illegal trapping) can lead to serious fines.

Australia's Trusted
Termite & Pest Control Experts

We offer our services across Australia

Looking for Local Termite &
Pest Control Near Me?

Fast & Efficient

Comprehensive Reporting

Built by Family

Franchises Available

Giving Back

Why Choose The Local Guys
Termite & Pest Control

Our Termite & Pest Control Services

Termites

Flying Insects

Crawling Insects

Rodents & Birds

Commercial Pest Control

End of Lease Pest Control

The Local Guys Termite & Pest Control

Protect Your Space With The Local Guys

We Donate $5 From Every Job to World Vision Australia! *

How it works, getting started is easy

STEP 1. QUOTE

STEP 2. SCHEDULE

STEP 3. PERFORM SERVICES

STEP 4. SIGN OFF

Read What Our Customers Have To Say

Frequently Asked Questions

Join the Team! Set Up Your Franchise Today

Speak to a Real Person Immediately

Australia's TrustedTermite & Pest Control Experts